General FAQs

1. What types of cleaning services do you offer?
   We provide a range of cleaning services, including office cleaning, event cleanups, residential cleaning, and specialized services for film and media productions.

2. Are your cleaners trained and insured?
   Yes, all our cleaners are professionally trained, insured, and dedicated to providing high-quality service.

3. How do you customize your cleaning packages?
   We assess your specific needs and create tailored cleaning packages that fit your schedule and requirements, whether for regular cleaning or one-off services.

4. What areas do you serve?
   We proudly serve the Lake District and surrounding areas in Cumbria. We are also happy to travel outside of Cumbria; however, this will need to be discussed in advance.

5. What is your availability?
   We offer flexible scheduling, including 24/7 availability, to accommodate your needs.

Service-Specific FAQs

1. Do you provide cleaning for events and functions?
   Yes, we offer comprehensive cleaning services for events and functions, ensuring your venue is spotless before, during, and after the occasion.

2. Can you handle on-location cleaning for film and media projects?
   Absolutely! We specialise in on-location cleaning services tailored specifically for film and media productions.

3. What types of businesses do you service?
   We service a variety of businesses, including offices, restaurants, retail spaces, and more, providing customised cleaning solutions.

4. Do you do carpet cleaning?

   Unfortunately we don't provide carpet shampooing services at the moment but we are happy to refer you to highly rated, professional businesses that do.

Pricing and Booking FAQs

1. How do you determine pricing for your services?
   Our pricing is based on the scope of work, frequency of service, and specific requirements. We may sometimes need to view a location before providing a quote. In such cases, we will arrange a free site visit to assess the space and your needs.

2. How can I book a cleaning service?
   You can easily book a service by contacting us through our website, phone, or email. We’ll discuss your needs and arrange a convenient time for your cleaning.

3. When/How do I pay you?

   For one-off cleans we will send you an invoice via email (or post if you prefer) once we have completed the clean.
   For regular customers we will give you an invoice either weekly or monthly depending what you prefer.
   All invoices can be paid with cash but a BACS transfer is preferable (all the needed information will be on the invoice). Our payment window once the invoice has been issued is 7 days. We will allow 14 days under certain circumstances however please let us know if you intend to pay after the 7 days.

4. What if I need to cancel last minute?

   We understand that unplanned last minute events or situations can occur (and sometimes planned events that you completely forgot about until the night before! It happens to all of us!). We prefer you to give us as much notice as possible however we know this isn't always possible. We are happy to rearrange your cleaning appointment to a day that works better for you (even if that date is weeks or months away!) or if you find that you don't need us at all anymore, that's okay too! Just give us a call to let us know and we can sort out a new date, hassle free!

5. Are you VAT registered?

   Yes! We are VAT registered so we charge 20% VAT on our invoices.

Customer Experience FAQs

1. Will I have the same cleaner each time?
   We aim to provide you with the same cleaner each time to ensure consistent quality and familiarity. However, this may not always be possible due to demand.

2. What should I do if I’m not satisfied with the service?
   Your satisfaction is our priority. Please contact us directly, and we will address your concerns promptly to ensure you are happy with our service.

Additional FAQs

1. Do you provide supplies and equipment for cleaning?
   Yes, we bring all necessary cleaning supplies and equipment. If you have specific preferences, please let us know in advance.

2. Can you accommodate special requests?
   We are happy to accommodate special requests whenever possible. Just let us know your needs, and we’ll do our best to meet them.

Contact FAQs

1. How can I contact you for more information?
   You can reach us via our contact page, phone, or email for any inquiries or to request a quote.