Are you VAT registered?

Yes! We are VAT registered so we charge 20% VAT on our invoices.

What if I need to cancel last minute?

We understand that unplanned last minute events or situations can occur (and sometimes planned events that you completely forgot about until the night before! It happens to all of us!). We prefer you to give us as much notice as possible however we know this isn't always possible. We are happy to rearrange your cleaning appointment to a day that works better for you (even if that date is weeks or months away!) or if you find that you don't need us at all anymore, that's okay too! Just give us a call to let us know and we can sort out a new date, hassle free!

When/How do I pay you?

For one-off cleans we will send you an invoice via email (or post if you prefer) once we have completed the clean.
For regular customers we will give you an invoice either weekly or monthly depending what you prefer.
All invoices can be paid with cash but a BACS transfer is preferable (all the needed information will be on the invoice). Our payment window once the invoice has been issued is 7 days. We will allow 14 days under certain circumstances however please let us know if you intend to pay after the 7 days.

Do you do carpet cleaning?

Unfortunately we don't provide carpet shampooing services at the moment but we are happy to refer you to highly rated, professional businesses that do.