Terms & Conditions

  1. DEFINITION

‘Company’ means PAHD Enterprises trading as “Lakes Cleaning Services” or its subsidiaries or trading divisions. ‘Contract’ means the contract for the provision of Service(s) and/or goods by the Company to the Customer. ‘Customer’ means the person, firm or organisation ordering goods or buying services from the Company. ‘Services’ means the provision of agreed goods and/or actions of the relevant Order or Contract

  1. ACCEPTANCE OF ORDER/BOOKING.

No Contract between the Company and Customer shall exist until the Company has accepted an order in writing (text, email, fax or application form) from the customer. An acceptance by the Company incorporates the Terms and the Customer shall be deemed to have accepted the Terms unless the Customer notifies the Company in writing of any objections thereto within seven days of the date of the acceptance. No condition or terms stipulated in any other communication or document shall amend or exclude any of the Terms except insofar as the said is expressly consented to in writing by the Company. The company will do its utmost to deliver the agreed goods/services within specified timescales, however in the event of adverse external factors which are beyond the company’s control, (eg severe weather) the company will complete all tasks, deliver goods, as soon as reasonably practicable thereafter.

  1. ACCEPTANCE OF TERMS of CONTRACT. A Contract will be considered to be formed when the Customer agrees to use our Company for said goods and/or services. An acceptance by the Company incorporates the Terms and the Customer shall be deemed to have accepted the Terms unless the Customer notifies the Company in writing of any objections thereto within seven days of the date of the acceptance. No condition or terms stipulated in any other communication or document shall amend or exclude any of the Terms except insofar as the said is expressly consented to in writing by the Company.
  2. customer complaints Customer service is a core value of Lakes Cleaning Services and is instilled into all members of the team from company executives to cleaning operatives. At any time, the customer is dissatisfied with any goods/service provided – the Company will initiate the following process:
  • Level 1: The Company will discuss the situation and agree resolution to satisfaction of all parties and agree on a specific action plan to rectify the situation.
  • Level 2: Should the Customer remain dissatisfied the complaint will be addressed by the Operations Manager and action taken to resolve the issue to the satisfaction of the client.
  • Level 3: In the highly unlikey event that the matter is unresolved it will be referred to a company Director who will have absolute discretion to resolve the issue with access to all available resources.
  1. EQUAL OPPORTUNITIES

The Company operates a Positive Equality and Diversity Policy. We expect that all our staff and clients will be treated with absolute respect. No form of discrimination or hate will be tolerated. Any allegations will be investigated by a senior officer of the company. Any remarks or actions which are deemed as offensive to any person on the grounds of sex, race, religion or disability will be taken seriously. In the case of an employee it will be seen as gross misconduct. The Company reserve the right to terminate the contract without notice if its employees are subject to any form of “hate” crime.

  1. HEALTH & SAFETY

Company representatives must take steps to ensure the safety of themselves and everyone they come into contact with. The Customer will be expected at all times make adequate health and safety provision to ensure all parties are suitably protected. The company retains the right to refuse to enter an environment they deem to be unsafe

  1. PRICING

Prices are based on the Company’s current pricing policy, and all contract prices will be fixed for a period of 12 months from the commencement of the contract. However. the company reserves the right to amend its prices in the event of external factors such as VAT changes or other factors beyond the control of the company. At present the Company is not registered for VAT. Quoted prices do not therefore include VAT

  1. PAYMENT

Payment is accepted in the form of direct bank transfer/ standing order/cash. Cheques will incur an additional handling fee of £10due to bank charges and protocols. Payment is required within 7 days of the date of invoice 9. CANCELLATIONS All cancellations must be received in writing. A 2 week notice period is required to end the agreement by either party.

  1. INTELLECTUAL PROPERTY

All Intellectual Property Rights in the Services or arising from the Contract shall remain with the Company unless expressly otherwise agreed in writing by the Company. The reproduction by whatever means of the Company’s publications or any publications used by the Company in the performance of the Contract is expressly forbidden and the Company will not hesitate to take legal proceedings in respect of any breaches. If the Services are to be provided by the Company in accordance with a specification submitted by the Customer the Customer shall indemnify the Company against all liability, loss damages, costs and expenses suffered or incurred by the Company in respect of any claim for infringement of any Intellectual Property Rights of any other person which results from or arises out of the use of the Customer’s specification.

  1. WARRANTY AND LIABILITY

(if applicable)

(a) Save as expressly stated in the Terms, all warranties, conditions and other terms implied by statute or common law are excluded to the fullest extent permitted by law in respect of the provision of such Services.

(b) Except in the case of death or personal injury caused by the Company’s negligence, the Company’s liability in respect of a Contract shall be limited to the invoiced value of the Services provided under the Contract and in no event shall the Company be liable for any consequential loss or damage (whether for loss or profit or otherwise) which arise on the sale or supply, or non supply, of the said goods or Services.

  1. FORCE MAJEURE

The Company shall not be liable to the Customer or be deemed to be in breach of contract by reason of any delay in performing or failure to perform any of the Company’s obligations in respect of the Services if the delay or failure was due to any cause beyond the Company’s reasonable control.

  1. INSOLVENCY OF THE CUSTOMER

(a) If the Customer makes any voluntary arrangement with its creditors or becomes subject to an administration order or (be an individual or firm) become bankrupt or (being a company) goes into liquidation (otherwise than for the purpose of amalgamation or reconstruction) or

(b) An encumbrancer takes possession, or a receiver is appointed, of any of the property or assets of the Customer: or

(c) The Customer ceases, or threatens to cease, to carry on business: without prejudice to any other right to remedy available to the Company, the company shall be entitled to cancel the Contract or suspend any further performance under the Contract without any liability to the Customer and if the Service has been provided but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.

  1. LAW

The Terms and any Contract shall be constructed in accordance with English law and the Company and Customer submit to the non-exclusive jurisdiction of the English courts.

18th December 2019 Approved By – PHD/DD